"Whenever I had a question for Melanie, she was quick to respond. She stayed on top of everything and my loan was approved very quickly. My loan package was put together a week or two before my actual closing date. Everything was seamless."
"Melanie was extremely supportive and held our hand through purchasing our first home. We are so thankful for the guidance she gave us during this process."
"Melanie was great, but your underwriters requested too many "additional" paperwork that are irrelevant to our credit history, past or present and would not make an impact on the loan. Clearly, there needs to be more oversight in what lenders are allowed to ask customers for because you cross a line between viewing credit and employment history and invading a person's financial privacy. Additionally, for the "extra" paperwork requested, we were not provided a secure link and I had to send via email-which could be hacked. They missed our requested/approved early close date and barely made the initial date 3 days later. Then hours after I signed I was called back because they sent another package to my attorney and needed more signatures. Most confusing frustrating closing I've dealt with."
"Melanie was the most knowledgeable, responsive, patient, and proactive mortgage professional I have ever worked with. I cannot say enough positive things about the experience we had with Melanie. She will be our choice from here on out and we will recommend her to everyone!"
"Melanie is the best, made the whole process easy and efficient."
"The team was quick, knowledgeable, pleasant and very, very responsive. Great experience."
"We had some challenges but it was due to the buyers complex financial situation and gathering all the information was a struggle."
"Melanie is extremely responsive, knowledgeable, trustworthy, and helpful."
"Melanie was great, always there when you needed her!"
