"Ernest made sure that we knew what our loan options were so we could make an informed decision."

"Ernest is dependable, follow ups are very timely."

"Everything was fine and easy. The way this satisfaction scale goes from "bad" to "ok" to "great" really forces high ratings though, instead of having 0-10 be 10 different feelings. On a normal scale of human satisfaction I would give my experience a solid 7/10, which is a good rating. It's kind of shady to force the high ratings in these surveys I think, but it's not really a big deal."